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book chapter complaints ideas

Complaint activism: A self reflection

Thoughts on myself and my complaint practise

I am young, white and was born into a middle-class family in the north of Germany. Based on these facts alone, I pass many marking systems, probably barely registering that they exist. For example, I started my studies right after school and even got a scholarship, I can go into a regular drugstore and find make-up that matches my skin tone and I can travel around Europe without even being asked for my passport. 

To me, this sounds like the archetype of a person that could benefit from »white liberal feminism« which Sara Ahmed describes as a state “when career advancement for individual women is dependent on the extent to which they show they are willing not to address institutional problems” (Ahmed 2021: 254). Scanning my life, I see traces of »silence as promotion« – I have to admit it, although I am not proud of it. For example, I got an internship via my boyfriend’s personal, mainly male network without having to go through the company’s regular HR process. I had mixed feelings at the time: On the one hand, I really wanted to do this internship at this company, but on the other hand, it was completely against my values that no open recruitment process was taking place. I took the internship offered to me and by that I played by the rules of a mainly patriarchal system in this situation of my life, without pointing out that this system is simply not fair, especially to FLINTA*-people. 

But even if I see those traces of »white liberal feminism« in my life, I refuse to categorize myself as a »white liberal feminist«. Hearing phrases like “you as a woman have the same chances of having a career as a man of your age and position”, “gendering makes the language look ugly and I don’t see the point of it” or “to me, the women I (sexually very active man) am dating, had to many sex partners already”, I need to complain and make my position in these debates clear. No matter if it is said in a personal conversation or an institutional context and even if this might cause damage to my personal position.

In several areas of my life, I feel the need to work on the transformation of institutional and systemic practices  through complaint and activist work. I came to an interesting realization while reading the chapter »Complaint activism« (cf. Ahmed 2021: 283- 300). On an institutional level, I tend to skip the step of complaint, even if I know it exists, because I have had the experience that complaining, even as a group, doesn’t lead to a change. One specific example of this came to my mind: In my current study program we had an external lecturer who gave an extremely poorly prepared presentation that had not been updated in a long time, which used racist cultural stereotypes and animated us to reproduce them. Almost everybody in the class felt uncomfortable with that and we expressed that personally in the feedback session of each block seminar as well as in our teaching evaluations that were handed over to the faculty. At first, the responsible coordinators seemed concerned and said that they would have a clearing conversation with the lecturer and might not continue the cooperation. But in the next winter semester we found out that nothing had changed. The course was still held by this lecturer; the content was the same and even the final task was still the same. So, even with the lobby of about 30 students from the same program, we couldn’t stop the reproduction of institutional practices by our faculty. Experiencing being stopped by not being heard and the ineffectiveness of institutional complaint procedures – in this case, the ineffectiveness of about 30 teaching evaluations – made me realize that if I want to change something in the faculty, not complaint, but »slow activism«, as Ahmed puts it, is often my tool of choice.

Last summer, together with three current and former students of my program, I formed an initiative that wants to connect students with alumni of our program in order to foster knowledge transfer on contemporary and relevant topics. Since we cannot influence the agenda setting on the academic side, we encourage dialogue and discussion on important topics in a semi-institutional context. For example, we plan to invite students who are activists on diversity topics here in Weimar and give them a stage linked to our study program by doing so. As just explained, we experienced that a complaint about the official institution and its practices didn’t work, so we rather started activist work ourselves and developed paths partly linked to the institution by founding the initiative than continuing the complaint process.

Feeling inspired by Sara Ahmed’s »Complaint!«

Reading »Complaint!« by Sara Ahmed has inspired me to reflect on my complaint practice in several different ways, and I’m very glad I did. While reading the book, I recognized links to different areas of my life, like systemic tools and constructs I am working with, as well as personal topics that I elaborated on in my blog entries. For me, three implications have emerged from this process that shape my ways of thinking and acting with regards to complaints.

First, I experienced that using the »feminist ear«, as Sara Ahmed does in »Complaint!«, is a powerful tool. It creates a feeling of unity in shared experiences of complaints, even if they were stopped within institutions, and it is an option to express the complaint and get it out of your personal system. Moreover, by expressing the complaint, it can inspire others to take this as a starting point and proceed. As Ahmed explains this function of complaint: “How to help each other to get it out. What you put down, […], others can pick up” (Ahmed 2021: 298). This inspires me to talk about experiences of complaint more often and create a shared thinking space by doing so. 

Further, I have found for myself at various points in my reading that I want to cultivate a critical eye on my own privileges. On the one hand, to ensure that my actions do not reproduce institutional and systemic mechanisms of oppression and discrimination as best I can, and on the other hand, to find points of contact where I can support others in their complaint processes, building a kind of a complaint collective. 

Finally, I can say that reading »Complaint!« sharpened my perspective on complaint practices and their importance. During the reading process I realized that I was more conscious of complaints – my own as well as others.  I want to maintain this perspective and not simply have my complaints stopped in the future by institutional mechanisms or warnings expressed to me. 

References: 

Ahmed, Sara. Complaint!, New York, USA: Duke University Press, 2021.

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book

Being without everyone









I had to carry a piece of my land and leave to another side. Other side of anything you could imagine. 

You cannot imagine the sorrow of this land.

and You don’t have any idea how hard is to leave somewhere this much melancholic.

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book

This is a True Story

The story is fresh. I still feel the pain and temperature inside my chest. I feel like I cannot breathe; I feel like I am the loneliest person in the world, walking in the coldest streets and crying. At this moment, I feel I cannot do anything. However, I have to go to work; I must be responsible while shattering apart because of my “unacceptable” pain. The pain of making a complaint and not being heard. I was not being understood. My pain was not valid in the world. It was not acceptable. Someone in the world decided that I was not worthy of being heard. This is too much. This fardel on my shoulders, this judgmental voice in my head, this little crying girl in my chest, and me on my way to work. This is too much.
These last lines were based on a true story. I wrote them as I was freezing on my way to work. I was very late and knew that my boss would not be happy. However, I could not help it. The pain that I was experiencing was TOO MUCH that I had to sit somewhere and write those words. I needed to be heard. I wanted someone to tell me that I am not insane. But, I was too ashamed to talk about it simultaneously.
This happens every time. Whenever I decide to listen to the voice in my head that whispers, “it is not ok, do something.” it happens every damn time that I want to stand for myself. Nevertheless, it is not easy; First, I have to struggle with a roof of glass pressing on me: How to describe/share/value a complaint when you cannot make one? How do you let yourself feel your feeling when you know that you are being judged. I constantly have to have conversations in my head with myself to realize, “am I right to be uncomfortable in this situation “?
And this too much. It is like I am constantly defending myself in a court in my head. I have to think all the time. This condition has a name, and this is an actual mental Problem: overthinking. “Overthinking is when you dwell or worry about the same thought repeatedly. People who overthink can be paralyzed by their worries and struggle to make decisions or take action. Overthinking can be caused by ̶ and can contribute to ̶ depression, anxiety, and other mental health disorders”. And then I have to struggle with FEAR. I feel fear all the time. I am scared that I am missing real-life experiences. I am rarely present in the moment. I am not there. So when do I get to live my moment? There is always a transparent wall, a gap between me and others. Now, this is even more critical: I am a foreigner here. I do

everything that every foreigner needs to do, learn, and cope with. However, I have to do them twice because half of my mind is always trapped.
And now, here the next question comes: How to make a complaint ( give birth to it, make it exists) when you cannot do anything about it? It feels like my creature ( complaint) is eating me alive. the guilt hits again: there is always worse. Basic standards suddenly feel like a privilege.
Is it even my right to make a complaint?

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book

Remembering the Unforgettable

In honour of brave women of my country;
Those who have been shouted their rights in the streets before/after the revolution. Those who have been complained, although there is/was no ear to hear them. Those who do not /did not choose to stay silent.
Those who do not /did not compromise.
Those who are/were LOUD.
Those who cry but never stop.
Those who carry the pain with themselves, proudly.
Those who are/were brave. Those who are/were unknown.
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example

A normal silent afternoon (from my window in Cali)

Listen in loop for dramatic effects*

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book

The friendly bartender

NBCU Photo Bank/NBCUniversal via Getty Images

Having a heart-to-heart with a bartender is a common trope in pop culture. Sometimes the bartender is funny and cracks jokes about his customers while never losing touch with his sensitive side and really listening when needed like in Ted Danson’s character in Cheers (1982). Sometimes the bartender is a silent character that listens attentively to his customers but is also a street fighter vigilante like in Mute (2018). I even had a meaningful conversation with a barman just yesterday! It might be the after-hours, smokey and poorly lit ambience of bars that lends itself for this kind of intimate exchanges between strangers.

I was too, once upon a time, a bartender at a hotel bar having a meaningful conversation with one of my customers. It was 2 pm on a Tuesday afternoon, I had just opened the bar and in comes one of the hotel’s guests. She asked for the menu but ended up ordering a beer. She didn’t speak any Spanish so I saw this as a good opportunity to dust off my english speaking skills which I had not used in quite some time. 

She told me her name was Allison and that she was on holiday with her family from California. She told me she was finishing her bachelor in South asian studies but she was having trouble with her thesis. She said it was because of her advisor, a Prof. Wentworth of UC Berkley. She told me about his unwanted sexual advances towards her via email and in real life and how she was taking legal action against him for sexual harrasment. She also told me he was a very powerful figure in the tight knit academic community of asian studies and having him as an enemy had made her advancing in her career close to impossible. At the end of our conversation she told me she was going to change her course of study even though she just needed to to write her bachelor thesis to graduate.

This was a pretty intense conversation to be having before nighttime and I didn’t really know if I should keep pushing the subject because although she was being very open about it and I was really interested in the story I didn’t know how to react to this. After my shift I googled her name and this story by The Guardian came up.

In one of my previous posts I scratched the surface on Sarah Ahmed’s concept of the feminist ear. I posed a few questions about if a man can legitimately use (or be) the feminist ear. This is not yet clear to me but I guess just listening when someone tells you a story like this, will do for now.

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book

therapeutical steps for a self-care while going through a complaining process (of any nature) 2/6

2 – materializing the anger

choose your favorite pillow.

position your pillow in your lap, comfortably. 

be kind and lovable to your favorite pillow. feel it. hug it.

slowly move your face close to the pillow, until it is completely touching its surface.

start pronouncing the letter A continuously, initially low, and increase the volume gradually. You can stop to breathe when you are out of breath, and you can restart from the volume level you stopped. Scream as loud as you can in your favorite pillow. 

stop.

position your ear immediately in the same pillow.

listen to the echo. 

breathe. 

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book

therapeutical steps for a self-care while going through a complaining process (of any nature) 1/6

1 – self-psychoanalysis session

find a comfortable, safe place, where you can lay down cozily with no fear of being observed, heard or judged. 

let yourself talk non-stop about your feelings regarding this complaint.

you may find resistance in your voice in the beginning.

remind yourself you are safe. 

during the process, some tingling in the hands and legs may happen. It will pass. 

If tears comes out of your eyes, let them roll. 

If anger runs through your body, let it pass by. 

if laugh comes, open your mouth. 

stay in the exercise for 45 minutes. 

breathe. 

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book

unnoticed abuses

I am a woman.
I was a girl.
And yes, I have been abused too.

He convinced me to take off the top of my dress.
He was an Art student, and I hadn’t finished high school.
He told me he wanted to do a portrait of me.
He saw me; he caressed me.


At that time, I didn’t understand what it was like to even give my consent.
I felt guilty for a while.
BUT HE WAS WRONG, NOT ME.

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chapter complaints thoughts

Complaints and collegiality: The human door

In chapter 5, Sarah Ahmed explains how collegiality can stop complaints. According to her, colleagues are defended by superiors against complaints due to various private reasons – for example, they studied together, are friends or even a couple. Based on this, an invisible power structure can emerge that reinforces itself (cf. Ahmed 2021: 186-202). 

These points made in »Complaint!« are reflected in a tool, used in the context of systemic coaching whenever clients feel like organizational structures prevent changes on a personal and a team level. Using the tool, the client is asked to create a subjective organization chart, by sketching the perceived relationship of the team members to each other. At this point, it is important to note that not the actual formal hierarchy, but the perceived and yet invisible power structures, as explained by Ahmed, are mapped (cf. BusCo Institut 2022) (Ill. 1). 

Illustration 1: Invisible power structures (Based on BusCo Institut 2022)

After the client explains to the players on the map as well as their relations, the person is asked to mark alliances and coalitions. Alliances (Ill. 1) are strong bonds between two team members on the same level – for example, two students that are close friends – whereas coalitions  (Ill. 1)  are bonds between people on different formal hierarchical levels – for example, a relationship between a young academic and the head of a department. When dealing with alliances and coalitions as an affected person, there is one key point to be aware of: alliances can be softened by establishing a closer relationship with the people involved, but coalitions can generally not be softened or even entered (cf. BusCo Institut 2022).

It becomes obvious that in situations of harassment performed by superiors, alliances but especially coalitions are the reason why “their backs become doors; their hands become locks” (Ahmed 2021: 202), as Sara Ahmed writes. Unfortunately, since informal bonds are so strong that it is almost impossible “to tell them apart or to take them apart” (ibid.). Therefore, those whose complaint is stopped by the “human door” often have no choice but to leave the team or the organization.  

References: 

Ahmed, Sara. Complaint!, New York, USA: Duke University Press, 2021.

BusCo Institut: Resource area, 2022.
Retrieved from:
https://www.busco-institut.de/intern.html.