Categories
book

“WHYMAR” – a series of photos in Weimar while I complain about why I am here (and not in Berlin).

WHYMAR. 2021. Parra.
  1. Me + Tote Bag “Why”. Early this year i casually designed some tote bags that say WHY. Maybe it was my unconscious expressing the feeling I had when I moved from Berlin to Weimar and could not start my studies there. This picture was taken by a friend of mine while I was sitting waiting for him.
  2. The place I learn in. Since 2018 I was manifesting my desire to pursue my studies in Germany, mostly to have the chance to get in touch with the Bauhaus somehow. Life has been so magical that I’ve had the chances to be in the places I’ve always wanted. Life shakes me and moves form place to place. This picture was taken by me in the room of Graphic Design in M1. (please don’t misunderstand me. i feel very fortunate and the proudest to be studying here.)
  3. The place I live in. I feel very grateful to have the chance of having my own safe space and have all the privileges I have. I started living in this new room since Oct.2021 and it is the place where I have lived where I have felt the best. It is big, bright and I really feel at home in here. This picture is of my desk.
  4. The road to Weimar. This year I stated as a purpose to travel to Berlin as much as I can. I’ve done it 2 times since I said it would be a goal from now on until I finally go back and live there. The feeling that I embody every time I am on the road in the highway going out of Berlin is something I can not explain with words, but even though I try to explain it I know it is hard that someone relates to that emotion. I took this picture on my trip Berlin-Weimar the 01.11.2021.
  5. Things I do. Last Sunday my roommate and I decided to explore our creativity in a more analog/crafty way so we decided to take out some paper, watercolours and start drawing. We decided the topic was Weimar. She represented in her own way what Weimar means to her. Mine was more of a rebranding of the city’s name and what it causes me. This picture contains the final result of our drawings.
  6. Things I feel. As autumn settles in and winter approaches, nostalgia is also coming to Weimar to knock my door. I love the cold, but it doesn’t feel the same if it’s shared. I am still adapting myself to the seasons, as im adapting too to many other changes. This photo was taken yesterday at 16:45 and I wanted to send it to my parents to show them how homesick this panorama made me feel.
Categories
book

I do not want to become a filling cabinet

“if a body can express a complaint, a body can be a complaint testimony.”

This is my body. This is me carrying on, regardless of all the pain. It’s not about that experiences; the one in the train or the other one as I was crossing the street. It’s my entire life.

What are you carrying in the cabinets of your mind? I would like to hear your story and about all the objects, symbols, words that you are bearing inside your body.
If you do not wish to share your story here in the comments – out in the open – message me directly. Anonymous if you wish. Let me be your feminist ear, and allow my art to be your voice.

“to hear complain is to become attuned to the different form of its expression.”

Note: I did not share the story and the explanation about the images kept in the cabinets here. I would be glad to hear back from you and share more.

Categories
book

“Therefore I complain” – a poem.

THEREFORE I COMPLAIN.
Weimar. 2021. Parra.

I complain because of the remain

of emptiness of this chapter that caused me so much pain.

I complain also for this not to maintain,

cause every tear I’ve dropped just morphs into rain.

And i am sick to contain

this body from drowning again.

Should I stay forever this lain?

I know this will keep tormenting my brain.

Even though I know it is uncertain

I just don’t want to over-explain.

Therefore i complain.

A poem I wrote amid the lines of Sara Ahmed’s book Complaint! 

I got inspired by the feeling that drove me into situations in which I felt so saturated by a specific experience and I just felt the need to explode and say it outloud but at the same time I didn’t want to be repetitive or simply to be a fuss to anyone in my surrounding.

This also makes me think that I am not the only person that has felt this and maybe it is one of the reasons most people avoid making a complaint or even speak up when they feel uncomfortable with something.

Categories
book

it breathes

An animated 3d model of a compliant as it was drawn by Ahmed in the book. It shows how the process is not in and out, but round and round and round.
You could lose your way, it swallows you.





Categories
book

doors and dreads

1.    The First Gathering

Our first session was an intimate one. Considering the fact that it’s been a good while since I actually sat with people who were not my close friends and family or hiding a good half of their face behind a mask, it was even more joyful.

The organisation part and introductions aside, we talked about the book cover, which is a photograph of the installation “Double-Doors II, A+B”, 2006/2007 by Rachel Whiteread. We talked about doors as façades – implying that there is a way forward, a way out. Yet all is waiting for you behind them is a wall, or better yet, another door. Leading to another door. Hoping, waiting for you to give up, to turn around. To stop trying.

It reminds me of a Polygon article I read a good while ago about the video game Bioshock: Infinite. I can’t remember much of the article – but I remember that somewhere I stumbled upon this John Scalzi quote: „Being a straight white man is playing life at the lowest difficulty setting there is.” I liked this quote, I still do, it sounds smart. Difficulty settings of life as the difficulty setting of a video game. I’d argue that the same applies to our topic, winning the game of getting through the doors. Doors will be bigger, taller, more intimidating the further you get from being an able bodied cis straight white man. And you’ll be carrying more than your own weight (and your paperwork) with you. All the things that you had to overcome, to prove, as a woman wanting to exist anywhere other than under your own roof, inside your own walls, behind a door. The very first door separating you from the world outside, from fresh air.

This is a concept that I know too well as a woman coming from the middle east (which is not a good start to anything) and from a highly religious, patriarchal and misogynistic society. The first thing you learn as a little girl in my country is that the world outside is not safe. The streets, oh specially the streets at night but streets in general – metro underpasses, university, workplace, your boss’s office – definitely not safe. Your boyfriend’s home? God no. ANYONE’S HOME – say, a co-worker you have to shortly meet to hand them some documents, an artist who is holding classes in their home – oh, dear, you’re so looking for trouble if you go there.

Just being in these places means you deserve whatever happens to you. That’s what we learn. Some hear it from others, worried moms, super-worried grandparents. Or you read someone’s experience on the internet. Then another one. then another. You hear it from a friend of a friend who had to run away from a driving car catcalling her and asking help from a police officer, only to be asked why she’s out so late at night looking like this. Your friend gets abused by her boss who had asked her to stop by his place to grab some files. Your friend is not going to tell anyone. No going to file a complaint. She knows too well where that door is going to lead. A few other doors, surly, to get her all warmed up, and a pretty good amount of victim blaming. Oh, and losing a job.

She learnt it as a little girl. And, she knows, as I do, and all the women in my country – you are not safe outside. So, anything that happens to you after you close your home’s door behind you is your own fault. You were asking for it. You had it coming.

And well, what if a woman is assaulted inside her own house? Glad you asked: what happens behind closed doors stays behind closed doors. Private family matters, right? People argue. Husbands beat up their wives, fathers cut their daughters’ throats, brothers lock their sisters inside1. Such is life.

Thinking of a door as something which is separating your (if you’re lucky) safe space from the world outside led me to another interpretation of the picture of the doors without locks, without handles: you can’t keep anyone out. Assault – be it sexual, physical or verbal – is indeed nothing but an invasion of a personal space. A door without a lock can’t keep anyone outside, it can’t keep you safe.

2.    The Book Launch

         The online book launch took place exactly after our first session. I missed my bus and had to walk an unpleasantly long distance in the dark, while listening to Sara Ahmed and other women who had one way or another contributed to the book. Some of the women whose “testimonies’’, as Ahmed calls them, were used in the book came to word, and I was humbled by their courage and inspired by their strength to show where it hurts, to show vulnerability. I imagine every time you retell a story of experiencing abuse you are reliving it, opening the wounds again and again. Questioning your actions and doubting if you did something wrong, if you – typical in where I come from, as I mentioned – had it coming.  I found myself envying those women – which does not sound right. But later as I talked about the event with a friend – also from my country – she said she felt it too. A sudden burst of loneliness hit us, as we realised how much we want to hear the same discourse in our mother language. How out of reach it still appears and how high the price of that could be.

Which brings me to another powerful aspect of the event, and the book, and the whole concept of a „feminist collective”: we are, in fact, not alone. Now, it doesn’t magically take the pain and the frustration away. But there is something empowering and comforting in knowing that. And the more people join the feminist collective the more powerful we are. We have even experienced it with Iran’s meto movement too, which has gained momentum in recent years. Women started talking, complaining, out loud, without censoring themselves, and about men, which is as horrifying as a woman can get – in the eyes of the abusers and their apologists. Big names were outed by the women who suffered harassment, especially in the art field2, and then many others got the courage to talk about past or ongoing traumas caused by co-workers, bosses, professors, friends, and family members. 

I had all these in my mind, listening to the bittersweet event. And that’s when I heard yet another interpretation of doors from one of the participants, my favourite one: doors are not always there to frustrate and disappoint, she believes. Sometimes you open a door and there’s a whole feminist collective waiting for you behind it.

Growing, and empowering. 

  1. I am of course talking about the so-called honour killing and its long tradition in my country, which is beyond the scope of this post.
  2. I do not think that anyone should draw the conclusion that for whatever reason, men who are active in the art field are more likely to commit harassment. I further believe it’s the women who play an active role here. Studying art in general is not something that most traditional families in my country would welcome, it doesn’t pay much and people involved are hippies and addicts and corrupted, so they say. For a young girl to get into the arts, especially cinema, requires a good amount of courage to begin with. Hence they are more likely not to remain silent in the face of abuse.

Categories
book

“Lost in the system” – a poster.

1. LOSTINTHESYSTEM. 2021. Parra

““lost in the system”.”
“If you have to complain because of failed processes, you have to enter yet more failed processes.“
(Ahmed 2021, p. 96)

A complaint can often end up leaving you even more deeply under the influence of the organization because what you need to survive organizations can be what they can provide. 
(Ahmed 2021, p. 99)

“The consequences of rubbish systems for keeping track of things are very different depending on who or what is being tracked. Strategic inefficiency can be how some disappearances are not counted by being deemed “lost in the system.” If you have to complain because of failed processes, you have to enter yet more failed processes.” (Ahmed 2021, p. 96).

The previous piece was taken from chapter 2 “ON BEING STOPPED” of the book Complaint! by Sarah Ahmed, and those specific words were the inspiration to make  this A1 poster, which’s aim is to criticize the way in which the process to make a complaint turns into due to the incompetency and neglect of the systems we have to deal with.

A paper bin was chosen to simulate the system itself or more specifically, the place where complaints are supposed to end up at. A spacious, “transparent” container in which more complaints can come into: “there is space for everyone”. The paper balls are of course the complaints of each individual, but they are obviously treated as trash, wrapped up and thrown among other garbage. And here I want to connote that often complaints are not even filed or archived to be proceed in even far futures… they are just treated as trash.

“A complaint can often end up leaving you even more deeply under the influence of the organization because what you need to survive organizations can be what they can provide.” (Ahmed 2021, p. 99). This phrase appears at the end of the poster to point out that your complaint can end up really under many other (not necessarily more important) processes, because normally these institutions have no interest on helping, guiding, whatsoever providing you a solution, regarding your complaints on their behaviours or proceedings. 

Categories
book

“On being stopped” – a 7 A4 posters serie.

Through the reading of chapter two of the book “Complaint!” by Sarah Ahmed I affirmed many of the thoughts that come into my mind when questioning myself on how societies work and are built up. Some of these are often related to the abuse of man-power in different institutions which was the common denominator in many of the experiences of neglect towards complaints reported by the author on this occasion.

As I saw myself once again in positions of many of the women of these stories I felt that there has to be something so rotten and unviable and disgusting in our society to keep being this much of conformists and keep allowing injustices in any space, not just in big scenarios such as institutions, universities, but also between relationships, from any type; on how reduced we can feel ourselves when we make a complaint and not being able to see how basic it is to ask for respect.

I highlighted some phrases/quotes that I liked from this chapter and tried to make something out of it. As I study Visual Communication and graphic / typographical poster design happen to be one of my passions I designed a 7 A4 posters serie. Each poster contains a quote I chose. 

1. PWBP / IWBI. 2021. Parra
“procedures will be procedures! 
institutions will be institutions!” 
(Ahmed 2021, p. 73)

This two phrases are the clear example of what conformism sounds like to me. And while doing a complaint many doubts can come on the way that finally may lead to conformism. The action of standing in the same point without having any expectation on the result, which is, in other words, ”being stopped” – the title of chapter 2.

2. DIFFICULTY OF A PROCESS. 2021. Parra
“Evidence of the difficulty of a process can also be used to try to stop someone from entering that process.”
(Ahmed 2021, p. 75)

Ahmed offers these words by pointing that warnings often frighted people, and fear is also a mean of control. Really powerful I may say. When you have to face a process but previously see how tedious it is going to be, you just want to give up.

3. SOMETHING. 2021. Parra
“You can stop people from doing something by making it harder for them to do something.”
(Ahmed 2021, p. 78)

This quote perfectly fits with the previous one. 

While you recognize blockages, burdens, doubts and lack of companionship during a process, there is no reason left to pursue it, no matter how significant and dignifying it may be, the future and end do not seem to be prosper.

4. CONTAMINATION. 2021. Parra
“A complaint can be deemed dangerous because it can contaminate those who touch it.”
(Ahmed 2021, p. 82)

When a complaint involves various parties in a previously corrupted environment, it just does not put anyone in a fructose position because maybe many hidden and past situations may come to light through the process and can condemn the involved ones into new / not-so-convinient situations.

5. EXPLOSION. 2021. Parra
“You let a complaint be expressed to avoid an explosion.”
(Ahmed 2021, p. 84)

Sarah Ahmed mentioned this phrase to point out the perspective that a complaint often has a role of a valve that lets something scape to the air and then it just suddenly disappears, by avoiding an inner explosion.

I partially disagree in this case because I consider that a complaint can potentially cause an explosion if it is managed in the desired way. To make clear my point I am going to use an example: my boss has sexually harassed me. I proceed to make a complaint and it is utopically taken into account. My complaint is studied and proven. He gets fired and everyone gets notified the reason why. More people at my same job start reporting and exposing other sexual abuses in our field. The bomb now has exploded. My complaint was taken into account and has led to more people make their own complaints.

6. SHOUTING. 2021. Parra
“If you have to shout because you are not heard, you are heard as shouting. If you are heard as shouting, you are not heard.”
(Ahmed 2021, p. 89)

In my perception, there shouldn’t be a need to shout in the first place, but of course as some are in higher positions, the ones in the bottom are hard to be heard. Everyone should be heard at any context. Here it is possible to recognize how inequalities cause so many gaps, also seen throughout the spacing of the words in the poster. 

7. RESISTANCE. 2021. Parra
You can encounter resistance in the slowness of an uptake.
(Ahmed 2021, p. 92)

Ahmed makes this appreciation by comparing the process of doing a complaint with a wall. When there is a blockage, when something needs to be stopped. However, this does not mean that it is the end, one must wait to the the outcome of this difficult processes. And finally I interpret this sentence as the author wanting to say that resistance comes not by tearing the wall down, but thought the capacity of keeping on track without giving up.

Categories
art chapter general

Voicing displeasure #1: Masculine Femininity

You are not a blowjob in the rain. You are not a piece of meat on the bar’s toilet tiles. You are the deepest voice of Southeast Europe.

”You are a boy, aren’t you?” I was asked by Frauenarzt (gynecologist) on the first call I made after moving to Germany. I wanted my female, dear friend down there to be healthy, but my ultra-deep, male voice transformed everything into an uncomfortable phone conversation – confusion about my gender. Far away from being insulted, I was actually glad that she showed her disorientation in our dialogue. I never thought that this masculine polished, deep tone coming from my stomach, being transmitted through my mouth could be my own defense mechanism against the enemies. My own complaining tool. A voice fighting the whole army – the voice winning the war. I must admit, I was bitter and partially heartbroken that I could not be a princess of my father’s kingdom, neither could I be the most wanted girly girl in my classroom. All my honeyed and nectarous power was visible much later after puberty tore down the confused teenager.

The voice became both an important and powerful tool of mine over the years. There is so much to tell. So much to complain about. Screaming in the holes of the system, spitting on their streets, and yelling whenever I feel like it. My voice is my medium. My voice is my capital. My masculine persona was born within it.

Let’s talk about boys. Voice of the boys. Boys for the voice. Voicing the boys. The ones that I love, the ones that abandon me, scared me, the ones that empowered me, satisfied me, treated me as an object, terrified me, loved me, protected me, and let me be the version of Nadja I am, while writing this.

I will tell you about the act of loudness after I tell you the ”Mustard bastard”.

MUSTARD BASTARD

My fingers in your hair, he said. 

My hair was tied up in a high ponytail so that it would not fall into miniature portions of so-called canapes. I would cut the bread into slightly larger croutons. I would cover a slice of bread very precisely with yellow, freshly produced mustard. The knife I used was the same one used for butter with a carved brand on the bottom of the handle.

He said: I would like to tie your hands up around the radiator and feed you. I will grab your hair and pull it until you start crying. I will spread it all over your body.

My favorite color has always been yellow. My grandmother bought me a yellowish backpack for the first day of school. She said that I look like the sun and that the whole world rotates around me. 

He would put my yellow backpack on the floor and take my clothes off – to explore the sun’s rays. My skin is cowered while my 15 old body is shivering. When he finished splashing mustard over my belly I would cry from the pain, but he would take me in his lap calling me his little sun. The pain would pass soon.

Bon Appetit! My mother prefers eating hot dogs without mustard while I eat them with.

I can’t tell why

but I love yellow

I can’t really know

Is this taste mellow

if you plant it,
it will surely grow
is this taste bitter

or is it just the snow?

he talks about my body

to inhabit it,

have a sip
capture it
matter it
body skip
imagine it.

He likes my mustard,
Bon Appetitt.

THE ACT OF LOUDNESS

These so-called mustard bastard made my voice silent many, many times. This phenomenon is called the loss of voice and it is a real psychological disorder. Indeed.

A girl from Yeman was born from rape, believing that rape is the only thing she deserves. An older man from the park was touching his genitals 2 meters from my 17 years old presence. Females ages 16-19 are 4 times more likely than the general population to be victims of rape, attempted rape, or sexual assault. Two middle-aged men were jerking off in front of me on the bus 706 in Belgrade, in the middle of the day. In Nicaragua, between 1998 and 2008, police recorded 14,377 cases of sexual assaults, with more than two-thirds of reports involving girls under the age of 17. A 50 years old man told me that he will tie my hands around the radiator in the supermarket, while I was selling the mustard. Every 73 seconds, an American is sexually assaulted.

The loss of voice is an experience when a person has something she or he feels is important to say but does not say it. Often this refusal to speak one’s mind is linked to feelings of inadequacy, fear of rejection, or fear of humiliation. Once adolescence is in full force, this inner, authentic voice is rarely shared with anyone, except for a few people whom girls trust. Outside of these close and trusting interactions, girls use an “acceptable” voice – one that expresses what they assume others expect them to think and feel.

Girls must use all the masculinity. Girls must scream stronger, dig deeper and spit harder.

The Act of Loudness, media performance, 2021

I dig, dig, dig

I plant,

I am a juicy fig.

Take me, try me, do not jig

I smell like a bloody rose,

Look at me!

I dig, dig, dig

and it grows.

Should I be loud?

I dig,

dig for the crowd.

I dig here, I dig now.
You are the one that is endowed.

I will scream for the supreme.

Am I allowed?

Is this bitterness in my mouth?

It pulses and shelters. What about?

I dig, dig,

and it sprouts.

VOICING DISPLEASURE #1
Text, video/performance, illustration: Nadja Kracunovic (Nađa Kračunović)

Categories
basic book

Keep a stiff upper lip (Introduction )

“Don’t whine, don’t let “them” ever see you cry.
Stop complaining.
No one cares.
Don’t be a baby.
Are you going to cry like a girl?
Asians (enter choice of identities here) don’t whine.
When the going gets tough get going!”

Fold your lips. Close your mouth. Shut up.
Shut your eyes.

These statements, uttered so casually, often and devastatingly underlie the societal norm throughout the (Anglo Saxon) world that complaining, of any sort is, UnAmerican, UnEnglish, unbecoming, weak and simply to be avoided. The phrase “keep a stiff upper lip” (as lip trembling often signals fear, or the onset of tears) is often used in British culture in order to remind those who might (horrors) show emotion that the desired behavior is quite the opposite, to keep going in the face of adversity. Socially sanctioned repression, disguised as moral and personal virtue, that actually serves to uphold and maintain unequal treatment and structures of power.

This is particularly so for people treated unequally – Asians in the quote above from Ahmed, women generally as evident in the sexist language the admonishments against complaint are often couched in, LGBTQIA+ people, who are often mocked in heteromisic ‘comedy’ as limp wristed whiners and Black cis men and boys, for whom complaining can be literally physically dangerous, both at home and even more so in society at large. When people complain about racism, sexism and homomisia, all too often the complaint itself becomes the issue – even within these communities themselves, all too often the response is for people to ignore injustice and just buckle down and work harder in the hopes of eventual (or spiritual) justice and acceptance.

As journalist Additi Murti noted in an article “Stoicism Has Become a Masculine Ideal That Values Repression, Indifference. What Could Go Wrong?” published on Swaddle last year – this is a dangerous distortion of Stoicism itself, which was concerned with both the common good, care for the community and even had elements of precursors to feminism – and transformed it into at best, the veneration of uncomplaining workers in the quest for capitalist production (to what end?) and at its worst, “a philosophical foundation for men’s rights nonsense … military training and aggression.” (note that Murti found judged the “worst” outcome to be militarization and aggression and I have conflated both in this slightly misleading ellipsis above).

This rambling soliloquy (because what is a blog post if not a monologue to yourself) full of run-on-sentences, nested quotes and departures from the text of our actual book, represents both my lived experience and personal, unacademic response to reading the introduction, as nearly every paragraph sparked a visceral connection to the challenges in both the process of complaining and the assaults on the integrity and personhood of the ‘complainer’. I could have written 12 blog posts, with varying degrees of personal, emotional reactions or academic bona fides, but it seemed most important to go back to the beginning, the basics as it were and assert my (yours, our) right to complain, the very real prevalence of beliefs negating complaint itself and affirm the importance of doing so… as a way to begin so to speak.

Categories
book

Reflection of minding the gap.

Sara Ahmed’s book “Complaint!”’s first chapter “Mind the Gap! Policies, Procedures, and Other Nonperformatives” relies and focuses in the concerns Ahmed has encountered with institutional processes while making a complaint. At the same time the author points out the position in which the complainers see themselves involved in during this processes, and how tedious they are, because at the end it just seems that systems and institutions create and establish procedures for anything but complaining. Parallel, some testimonies of failed complaints are described to enrich the discussion on how policies do not benefit those who they should benefit.

While reading the first chapter of “Complaint!”, and punctually having the chance to get to know various stories from different people and complaints they have made in past opportunities, I would just kept thinking on the times I have made complaints, also the times there was a reason no matter how small to make a complaint and I doubted making it, or even the multiple times I have bypassed the chance to make a complaint just because of my non-intentional ignorance. 

I also feel like sometimes the “strategic inefficiency” (Ahmed 2021, p. 28) is so evident, and clear, and irrefutable that we tend to avoid the burden of starting a process which’s journey does not promise any benefit or which’s end won’t come any easy.

As an immigrant-student I can say that this experience will mostly lead to situations in which one can get lost easily between mountains of papers and tons of extended words, that at the end blurres the exquisiteness of getting into a new culture and challenging itself into the wildness of being valued, while coming from a country which historically has be minoritized.

Even when my experience with bureaucracy in Germany (compared to other immigrants’ I know), can be categorised from 1 to 5 being 5 good and 1 bad as a 5, I can say firsthand that it is overwhelming. To this, let’s add that in any personal/bureaucratic/administrative process communication is the basis, and if one of the parties has difficulty with the language, for example, that prevails in that situation, the ball is now in the opponent’s court. Therefore when language is a barrier and you find yourself in a vulnerable position, it would be very audacious of me to make a complaint. Right?

Am i allowed to complain if I am not German? Do I have the same rights? And if so, am i allowed to make it with my broken German? Are they even going to understand me?

Such questions cross the minds of many of us, so I pretty much identify myself with the situations Ahmed described in this opportunity. A complaint is a messy process, not just because the ending will always seem unreachable, but also because –“Even if you can use a policy as evidence to support a complaint, it does not guarantee you will succeed.” – (Ahmed 2021, p. 43)

Complaints compromise rights and legal processes, but also empathy and emotions in my point of view. “Complaints are personal as well as institutional.” – (Ahmed 2021, p. 38).

As appears in page 48 “You swallow it”. Those single three words describe the need to end something and not even give it a chance to be digested. Often we see injustices and we just have to get along with them, how? Easy. By swallowing them. But when you swallow you don’t disintegrate each part, nutrient, benefit of it. You take the life out of it. And that is mostly how it feels to be part of a minority in such a powerful environment. It just takes the life out of you.

As a future visual communicator I identify the importance to show emotions and experiences  in a more graphic way when language and culture are obstacles. For this purpose, I have decided to accompany this reflection and the feeling left by reading the first chapter “Mind the Gap! Policies, Procedures, and Other Nonperformatives” with two photographic representations of how the process to make a complaint doesn’t looks but feels like.

Foto 1. “Process to make a complaint”. 2021. This work is licensed under a CC BY 4.0 license
Foto 2. “Process to make a complaint 2.0”. 2021. This work is licensed under a CC BY 4.0 license