In her book, Sara Ahmed keeps talking about how the complaint is not conceived seriously and authentically. Likes she mentioned, inside of the cabinet, we can easily find out a dead complaint buried intentionally which is the general end of the complaint. Furthermore, she mentioned “holding the doors” (chapter 6). In this chapter, she depicts the attributes of the complaint itself or attributes of the process of complaint. “I can hold the door for you.” is the same meaning as “I can hold the door for you till I want.” So the meaning of “holding door” or “hearing complaint” is always up to the discretion of the gatekeeper and listener.
During reading her books, I focused on the fact that every complaint has a different narrative and context. But even though it comes from a discrete background, most of the complaints are written in the same form and lose their own story during the process of “hearing”. In a way, keeping the ambiguity of complaints is key to the revival of buried complaints. Eventually, I conclude, AMBIGUITY is only concretized through an individual platform. However institutional systems deny and disregard the exceptional and ambiguous situation exceedingly. Thus, they define all problems in a form.
On the other hand, forcing integrity and authenticity on complainers is another kind of violence. This problem also applies to the form that must be marked ‘compulsory’(*) on one of their designated entry. Most often, the word “genuine” or “truth” is abused and misused. Especially if you are in the position of “hearing”, you’d say “I want to know the truth of the whole story.” Thus, you want to dig the truth. Eventually, it will hurt the person you are facing now despite the truth only existing regardless of the role of “hearing”.
Thus, I started to question how can I let the complaint be exposed to the surface like it was supposed to be without interpretation and intervention. The process of hearing should be distinct from imposing. Then, what can I do for complaint when the time has been passed to expose so it has been stuck down below. Furthermore, as a result, what is the role of the “listener”?