Sara deals with different methods of stopping complaints in chapter two “On being stopped”. I was interested in the phenomenon of <<complaints stopped by a yes>>, referring to nodding, as explained in the book, but also to yeses that with time turns into noes. Or yeses that after going into detail or going in further phases turn into noes.
I wanted to make an image to explain it so I did this. We find a “yes” that after going through a door(?) turns into a “no” without even giving a reason.