These complaints often did not sound like us: we had such a narrow channel in which to describe what happened to us, what it meant, and what it did. This translation became a means by which we used the institutional language to resist the ways it sought to silence us.”Sara Ahmed, Complaint! (2021)
When I looked for more information about complaint on the internet, one of the first things that pops up on my page is language teaching clips on how to make a complaint. I watched several clips and found the structure of the language is something interesting. You have to be polite yet firm on what you need, you should not state it directly but rather use specific form of sentences. It is almost like making a complaint has their own grammar!