Understanding your position and knowing your resources is fundamental in making a complaint. However, in comparison resources like policies and complaint procedures are not hanging on trees and easy to find. in some cases it even seems like you have to plant the tree yourself, take care of it and have precision in order to harvest the goods. In her book “Complaint!” Sara Ahmed wrote, “It can be hard to find the complaints procedure. Or you can be told there is no complaints procedure” Sarah Ahmed .
The way Sara explains it, you can be told that there is no way to submit an official complaint, in order to stop you from finding a way in first place thus making complaint procedures user unfriendly as wall as sabotaging democracy and equality in society. “like an unused path: hard to find, difficult to follow.’’ _ Sara Ahmed .
Even if you bring a policy as evidence to support a complaint, it does not guarantee you will get somewhere, it might even kick you out and view your actions as insubordinate. Therefor it is worth reflecting more on how we earn about institutions from what policies they follow if they are following their own policies, to ground a base to start from.